FAQS

AESTHEA offers three pricing options, distinguished by the level of designer assigned to your project. Your service tier and fee will be confirmed before design work begins.

Choose primarily according to the level of designer you want for your project. If you are unsure, share your floor plan, goals, budget, and desired level of personalization with AESTHEA service team, and our team will help you select the appropriate tier.

Select and order the design service that best suits your project. Our team will contact you within 3 business day to discuss your space, needs, and next steps.

Please prepare the following information as much as possible:

• Your floor plan or room dimensions
• Photos of your space
• Preferred styles and functional needs
• Your budget
• Inspiration images, if available

Based on the information provided, our design team will create a personalized proposal. You may request revisions within the scope of your selected service before final approval. Furniture production begins only after you approve all specifications.

AESTHEA offers customization across a full range of furniture, including personalized modifications to products shown on aesthea.com. You may provide sketches, Pinterest references, CAD drawings, or 3D models. Our designers and engineers will translate the approved direction into production-ready drawings for your final approval.

For custom furniture, we can also provide:

• Production progress updates
• Quality inspection photos
• Packing confirmation
• Shipping updates

AESTHEA Trade Program is a membership program for design professionals and furniture bulk buyers. If the scope of your upcoming project falls within the commercial, hospitality, B2B or residential development sectors, please connect with our AESTHEA Contract Team at info@aesthea.com.

Registered Trade Program designers are eligible for exclusive trade pricing on products available on AESTHEA.com.

Yes. Furniture and decor available on AESTHEA.com can be purchased directly. The design service is available when you want professional support with space planning, product selection, coordination, or a more personalized interior concept.

AESTHEA focuses on distinctive furniture pieces with strong design character. Each piece is selected to bring individuality, material quality, and visual impact to a space.

We make every effort to display product colors, finishes, and textures accurately. Slight variations may occur because of screen settings, natural material characteristics, and lighting. Material samples and design support are available when closer color or finish coordination is important.

We accept major credit cards, including Visa, Mastercard, American Express, Discover, Diners Club, JCB, Elo, and UnionPay.

We also support PayPal, Apple Pay, Google Pay, Amazon Pay, Venmo, and Shop Pay. Eligible customers may use Shop Pay Installments, powered by Affirm. All transactions are processed in USD.

Credit card orders ship after full payment is received. Orders placed with Shop Pay Installments ship after the payment plan is approved and processed.

Cancellation depends on the order type and fulfillment status.

Standard orders: You may cancel your order for a full refund before it is dispatched. After dispatch, customer will be responsible for any applicable shipping costs.

Custom orders: Each custom piece is made for your project. Once the production begins, it cannot be canceled or modified.

Yes. If the order has not shipped, you may update your contact information or shipping address. Email info@aesthea.com to request a change.

AESTHEA offers standard shipping across the 48 contiguous United States. For Alaska, Hawaii, or international destinations, email info@aesthea.com for a custom shipping quote before ordering.

In-stock small parcels: FedEx or UPS Ground delivery typically takes 5-8 business days.

In-stock large items and collections: LTL or freight delivery typically takes 10-15 business days.

Custom furniture: Allow 4-12 weeks of manufacturing time before the order is prepared for shipment.

White Glove Delivery: This service coordinates delivery to the designated room, unboxing, packaging removal, and condition verification upon arrival.

AESTHEA offers a 30-day return window beginning on the delivery date. Please accept the shipment so you can inspect the item. Delivery refusals cannot be accommodated. Eligible returns are handled under AESTHEA's Returns, Exchanges and Refunds policy.

AESTHEA provides a 5-Year Limited Warranty on new furniture, covering manufacturing defects in materials and workmanship from the date of delivery. Please review the 5-Year Limited Warranty for full terms and exclusions.